If your controller box shuts off or reboots unexpectedly, there could be several underlying issues. Below, we outline the common causes and solutions to help you troubleshoot effectively.

Here are some common causes and their solutions:

1. Improper Wiring or Short Circuits

Cause:
Improper wiring or short circuits can lead to a direct connection between positive and negative wires. This may cause the power supply to shut off as a safety measure before the fuse blows.

Solution:

• Double-check all wiring connections for potential shorts.
• Ensure no exposed wires are touching and that the positive and negative wires are properly aligned.

2. Loose or Intermittent Connections

Cause:
Loose or intermittent connections can create spikes in current draw, leading the power supply to shut down as a precaution.

Solution:

• Inspect all splices and connections thoroughly.
• Redo any connections that appear loose or unreliable. This issue can be intermittent, so take your time and be meticulous when checking.

3. Power Supply or Component Overheating

Cause:
Overheating of the power supply or another component can cause the controller box to reboot, often indicated by the lights turning orange upon reboot.

Solution:

• Contact us by submitting a ticket or emailing support@shawtechlighting.com.
• Include a picture of the inside of your controller box to assist with diagnostics.

Still Experiencing Issues?

If none of the above solutions resolve the issue, please reach out to our support team:

• Submit a ticket or email us at support@shawtechlighting.com.
• Be sure to provide as much detail as possible, including pictures or videos of your setup. Let us know if your controller reboots (lights turn orange), or if it turns off completely.